We regularly train the management of various companies in dealing with typical situations that crop up in performance reviews with staff. The clients in question include both SMEs and large corporations.

Examples of such typical situations are: ‘How do I conduct a goal-setting interview?’ or ‘When do I offer feedback, and how?’ The classic case is the negative performance review: how can I put criticism across in a way the employee will understand and accept? How do I convey it clearly and unmistakably, without making it look personal? After all, I want to motivate him/her to do better.

As a result of good communication between management and staff, many of our clients have seen a lasting improvement in company morale.